We want you to be happy with your purchase. If you are not completely satisfied, you can return the product to us and we will replace it or credit your account, subject to the terms below. This policy applies to all products bought from ScotsmanX.
You can return an unwanted product to us, provided that:
Our courier is entitled to refuse collection of a product that is not properly packaged for transport. Once we have inspected the product and validated your return, we will credit your account with the purchase price of the product within 14 days of the return. Please bear in mind that refunds can take between 7 - 14 working days to reflect in your account. We are entitled to refuse a return if the unwanted product is returned damaged, not in a re-saleable condition or missing any accessories.
2. Charges for collection of unwanted or ‘not what you ordered’ products:
If you want to return an unwanted or a ‘not what you ordered’ product, your first return of the product will be at no charge to you.
Please note the following exceptions to our return and refund policy:
• Discounted items are final and cannot be returned or exchanged.
Returned items must have tags still on and be returned in original product packaging.
• Returned items must have no visible signs of wear or use.
